ZAMBIA POLICE WEBSITE (www.zambiapolice.gov.zm)

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BACKGROUND

The first and old Zambia Police website was developed by a consultant and deployed in 2008. It was hosted by Coppernet Solutions ltd. The contents were not dynamic and not quite attractive.

The objectives of the website were:

-           - To build a great relationship between the police and the public through constant contact via website:- a modern service delivery tool,

-          - To allow members of the public interact with the police as an organization in order to change how the public perceivethe police,

-          -To cut down movements of members of the public and processes of doing business in order to provide cost effective and efficient service,

-          - To add credibility to the organization and build trust with the members of the public and

-          - To provide corrected and up to date information to the members of the public.

CHALLENGES FACED BY THE OLD ZAMBIA POLICE WEBSITE

-   Lack of updates to the site due to 'lack of support' and no clear Policy document.

-   Lack of internal and external publicity on the availability of the site

-  Limited access, space and control as site was hosted by third-party

-   Insufficient funding to the IT office for development programmes

-  Lack of project aproach and resources.

- Lack of training for PR and IT staff on website development and implementation.

As a result of the above mentioned challenges the website died a natural death by 2013 but was not buried believing in incarnation and resurrection of information technology, a way forward was found.

WAY FORWARD – NEW WEBSITE

2013 -2016 STRATEGIC PLAN

That provides a clear vision and a framework within which management decisions are made and programmes and activities undertaken.

It was from this broad work plan where the programme to reconstruct the new Zambia police website was born resulting into the current website.